In any transactions with Lotus Global Creations (LGC) liability will be limited to the amount paid for the items less our cost of shipping the same items.
Duties and taxes:
Our items are eligible for duty-free entry in most countries. We also include suitable papers to avoid any charges. However, some countries require the consignee to pay Value Added Taxes (VAT) as per the prevailing laws of that particular country. Lotus Global Creations takes care of all shipping costs. We are unable to add local taxes to our pricing. Any VAT or related taxes will therefore be collected by the courier agency at the time of delivery.
Return and exchange policy:
Lotus Global Creations solely guarantees the quality of the products we offer. At the same time, we also realize difficulty to accurately judge a product from the image on a screen. We want to assure our clients that we will allow you to return a product in its original condition for a full refund of the amount paid by you if the product is not up to your expectations.
Please contact Lotus Global Creations within seven (7) days of receipt of the item at (firstname.lastname@example.org) and specify the product code to be returned. The buyer will be responsible for the return shipping and insurance costs.
The refund/exchange process will start within 24 hours of receiving back the product. The refund will be provided subject to receipt of the product in the original shape and condition; except the following:
Products perishable in nature
Items that have been used or opened
Any item not returned in the condition it was received.
Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
the item may be damaged during transit
or there might be a manufacturing defect
or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
Lotus Global Creations assure all our products are masterpieces of art and creation and will meet your expectations.
Lotus Global Creations is not responsible for items lost or damaged during transit. However, all international packages are insured (domestic shipments are not insured). If your item is lost or damaged, please hold onto the item, with the original packaging, and inform us immediately at email@example.com. We will contact Courier Company on your behalf and file an insurance claim. Once the courier company has approved and paid the claim to Lotus Global Creations, we will forward the applicable amount to you (note: original insurance cost is not refundable).
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