Lotus Global Creations (LGC) is the manufacturer of these items. In any transactions our liability will be limited to the amount paid for the items less our cost of shipping the same items.
Duties and taxes:
Our items are eligible for duty free entry in most of the countries. We also include suitable papers to avoid any charges. However, some countries require the consignee to pay Value Added Taxes (VAT) as per the prevailing laws of that particular country. Lotus Global Creations takes care of all shipping costs. We are unable to add local taxes in our pricing. Any VAT or related taxes will therefore be collected by the courier agency at the time of delivery.
Return and exchange policy:
Lotus Global Creations solely guarantees the quality of the products we offer. At the same time we also realize difficulty to accurately judge a work of art/creation/product from the image on a screen. We want to assure our clients that we will allow you to return a product/work in its original condition for a full refund of the amount paid by you, if the product is not up to your expectations.
Please contact Lotus Global Creations within seven days of receipt of the item at (email@example.com) and specify the product code to be returned. The buyer will be responsible for the return shipping and insurance costs.
The refund/exchange process will start within 24 hours of receiving back the product. The refund will be provided subject to receipt of the product in the original shape and condition; except the following:
Products perishable in nature
Items that have been used or opened
An item not returned in the condition it was received.
Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
the item may be damaged during transit
or there might be a manufacturing defect
or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
Lotus Global Creations assure all our products are master pieces of art and creation and will meet your expectations.
License to be taken by (https://www.trustarc.com/about/contact/)
Lotus Global Creations is not responsible for items lost or damaged in during transit. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at ****** or mail us at *****. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Lotus Global Creations, we will forward the applicable amount to you (note: original insurance cost is not refundable).
Shipping for orders above Rs 1000 is free for products within India. Total shipping costs for orders below Rs 1000 is Rs 80 only. We ship through FedEx and DTDC. If the particular domestic PIN code is not covered by FedEx and DTDC, we will deliver by India Post by default.
The orders cannot be shipped to PO boxes or military addresses.
Shipping for orders above USD 600 ($600) is free for all international locations subject to the ZIP Code or PIN Code or Area Code is covered by FedEx or DHL or Aramex or UPS. Delivery to remote areas will take longer time subject to availability of services by our courier partners.
Total shipping costs for orders below USD 600 ($600) will be USD 25 ($25) or the shipping cost charged by our courier partners, whichever will be less in amount.
Cash on delivery (COD):
Lotus Global Creations offers COD services only to international buyers (located outside Indian territory) with an extra handling cost by FedEx only.
Customers can cancellation of order within 24 hours without penalty.
Especially pre-order items can’t be cancelled after 24 hours of your order request.
After the dispatch of the shipment by our courier partners, the customer shall be communicated an air waybill (AWB) number by email which can be tracked on the particular courier partner’s website. This AWB number becomes operational within 24 hours of dispatch. After the number has become operational and has been provided to the buyer (buyer or receiver signature on receipt is mandatory), the article shall be deemed to be delivered to the concerned buyer.
Period of delivery:
Lotus Global Creations deliver all products through our courier partners. We do not guarantee any time limit of delivery. However, our dispatch section gets in touch with courier partners for speedy and timely delivery of our products. In unusual circumstances, a consignment may be delayed due to unavoidable situations such as flight delays, natural calamities, remote locations, etc.
Framing of paintings require 2 to 5 working days, after which it will be shipped by our courier agencies.
Delivery of specially ordered art/painting/product shall depend on completion of work by our artisans, painters and weavers.
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